Refund and Returns Policy

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Technical Specification


Frame                   Steel frame, lockable external battery

Fork                      Hydraulic suspension with 80mm

                              travel with Lock-out

Chainrings           52T

Crankset               Aluminum alloy, 170mm

Cassette               7-speed 14-28T

Rear Derailleur    SHIMANO RD-TY300

Shift Lever           SHIMANO SL-TX30

Chain                    KMC Z8.3

Brake                    Hydraulic Disc Brake 4-Piston

Rotors                   180mm front and rear

Brake Levers          Aluminum Alloy, with power cutoff


Rims                       Double-wall Aluminum alloy

                                integrated wheel, 20″ disc

Tire                         20×4″ Fat tire puncture resistant tires

Handlebars             Steel, Φ22.2mm, 720mm

Grips                       Durable grips

Stem                       6061 Aluminum alloy, 22.2mm

                                clamp,40mm length

Saddle                     Customized comfort seat

Motor Hub           1000W (Peak 1500W), 80Nm

Battery                 48V, 16Ah, 768Wh

Charger                48V, 2A, 100V-240V AC, 50-60Hz,

Charging Time     0-80% 6.5 Hours, 0-100% 8 Hours

Display                 6.3″ Colorful LED display with speed,

                              trip, battery assist Level etc.

Sensor                 Speed sensor

Throttle                  Half throttle

Headlight               12V 6W high-output integrated LED 

Rear Light              Brake highlight 

Pedal Assist           5 level pedal assist, 3.7 MPH walk


Water Resistant     IPX6

Max Speed                       30 MPH

Throttle Range                 28 miles

Pedal Assist Range         Up to 40 miles

Bike Weight                   88lbs

Bike Load                      Max 440lbs


①  Total Length

②  Headlebar Height

③  Wheelbase

④  Rear-Center Length

⑤  Chainring Height

⑥  Wheel Diameter

⑦  Saddle Height

⑧  Headlebar Length